Santander Covid-19 Resource Center

CHANGES TO OUR BRANCH SERVICES:

With the increased need to follow social distancing guidelines, and help minimize the spread of the coronavirus, we are instituting temporary changes to how our branches operate.

To help promote the safety of our customers and employees, some of our branches have closed and others will provide limited services. Limited service locations may only perform teller transactions—such as depositing and cashing checks, handling requests for cash withdrawals, money orders and cashier’s checks—in the lobby or at the drive-thru. In addition, some of our branches will only provide account opening and servicing with a Banker by appointment only. Investment, mortgage, and business specialists will be available by appointment or over the phone.

We are also practicing greater levels of social distancing in our branches to reduce the risk for both our customers and employees. In our full service branches and our limited service teller-only branches, we are limiting the number of people allowed in our locations at one time. An employee will be at the door to greet customers, and determine if we can immediately assist or if we will need to ask customers to wait until we have the capacity to accommodate additional people. We apologize for any inconvenience.

Due to the limited number of customers allowed in the branch at a time, we strongly recommend leveraging other channels (Mobile App, Online Banking and ATMs) when possible and calling the branch to make an appointment if you need to meet with a Banker.

In addition, we will be temporarily changing our branch hours to:

Monday – Friday 9 a.m. – 4 p.m.
Saturday – Sunday 9 a.m. – 1 p.m.
(with some branches closed on Saturday and/or Sunday)

Special Hours for High-Risk Individuals in PA and NJ: Due to the Executive Orders issued by the Governors of PA and NJ, and to ensure that our senior customers and those with underlying health conditions are able to maintain social distancing, our New Jersey and Pennsylvania branches will provide special hours for only our high-risk customers:

NJ: between 9a.m. and 10 a.m. everyday
PA: between 9a.m. and 10 a.m. on Tuesdays

Face Covering Use for Customers: Due to Executive Orders from the Governors of New Jersey, New York, Pennsylvania, Connecticut and Rhode Island, customers are required to wear masks while in the branch.

Please look for your branch below to get all the details. We are updating these listings daily.