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Random customers of financial institutions have recently been the recipients of fraudulent emails. While these emails appear to be sent from the customer's bank, they were actually sent by imposters. The unsolicited emails were in different formats but ty

How this affects you
The Internet is a very powerful tool. You should be very careful when and how you share sensitive information online. Please be aware of the following when interacting with us over the Internet:

  • Santander Bank will never send an unsecured email requesting your User ID, Password, debit card number or any other sensitive information.
  • If we request information, you will always be directed back to www.santanderbank.com or to 1-877-768-2265 (or another official Santander Bank telephone number). In order to ensure your confidence, Santander Bank will not use any other Internet addresses for this purpose.
  • If you are required to enter personal identification to perform a transaction (on a Santander Bank site), it will always be done on a secured Web page. Visitors to Santander´s Online Banking site, as well as our other online applications, will see that the “http://” changes to “https://” (the letter “s” indicates a secure site). Also a small gold padlock will appear in your browser, indicating that the address is secure.

    Any questions that you may have about an email that appears to be sent by Santander Bank, or that you believe was sent by an imposter, should be directed to the Santander Bank Online Banking team at 1-877-768-2265, option 4.
  • Finally, the FBI has offered their own valuable tips for Internet users that can be found at http://www.fbi.gov/page2/jan05/cyber012405.htm. At this site you will find information on the FBI's awareness initiatives and tips on protecting yourself.

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Visual title: Learn About Fraudulent Emails

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Learn About Fraudulent Emails

Random customers of financial institutions have recently been the recipients of fraudulent emails. While these emails appear to be sent from the customer's bank, they were actually sent by imposters. The unsolicited emails were in different formats but ty

How this affects you
The Internet is a very powerful tool. You should be very careful when and how you share sensitive information online. Please be aware of the following when interacting with us over the Internet:

  • Santander Bank will never send an unsecured email requesting your User ID, Password, debit card number or any other sensitive information.
  • If we request information, you will always be directed back to www.santanderbank.com or to 1-877-768-2265 (or another official Santander Bank telephone number). In order to ensure your confidence, Santander Bank will not use any other Internet addresses for this purpose.
  • If you are required to enter personal identification to perform a transaction (on a Santander Bank site), it will always be done on a secured Web page. Visitors to Santander´s Online Banking site, as well as our other online applications, will see that the “http://” changes to “https://” (the letter “s” indicates a secure site). Also a small gold padlock will appear in your browser, indicating that the address is secure.

    Any questions that you may have about an email that appears to be sent by Santander Bank, or that you believe was sent by an imposter, should be directed to the Santander Bank Online Banking team at 1-877-768-2265, option 4.
  • Finally, the FBI has offered their own valuable tips for Internet users that can be found at http://www.fbi.gov/page2/jan05/cyber012405.htm. At this site you will find information on the FBI's awareness initiatives and tips on protecting yourself.