Santander Identity Theft Assistance Center (SITAC)

The Santander Identity Theft Assistance Center (SITAC) was established to assist victims in minimizing the repercussions of identity theft.

Among the fastest growing crimes worldwide, identity theft can have devastating financial impact on both consumers and businesses.

Identity theft is the unauthorized use of your personal information, including your name, birth date, address, Social Security Number, bank account number, credit card number, or other identifying information without your knowledge to commit fraud or theft.

How to Tell If You Are a Victim
Clues that your personal information is being used fraudulently:

  • You receive emails asking you to click through to a site in order to provide, update, or verify your account information. This is known as “phishing
  • You fail to receive bills or other expected mail
  • You receive credit cards for which you did not apply
  • You are denied credit for no apparent reason
  • You receive calls from debt collectors or companies about merchandise or services you didn't buy

How to Get Help
Santander's Identity Recovery Kit may help you if you are a victim of identity theft:


Identity Theft Victim Worksheet
First steps you should take

Identity Theft Affidavit
Complete this form, have it notarized, and submit it to your creditors

Credit Bureau Sample Letter
Use this as a guide when notifying credit bureaus that you are a victim of identity theft

Creditor Dispute Sample Letter
Use this as a guide when disputing a charge or debit to any of your accounts