Homeowner Assistance Programs

If your hardship is in regards to COVID-19, please use the contact information below to learn how Santander can assist you through this difficult time. Please note that all foreclosure activity has been suspended through this national emergency. For eligible mortgage borrowers looking for hardship assistance, please login to online banking to submit a “COVID19 Hardship Request” using the Mortgage Inquiry form* located in the Mortgage Support section. You may also contact us at 1-855-241-5700 between 8 AM – 5 PM EST M-F.

*Please note that completion of this form is not a formal application for credit.

Sometimes your financial picture changes, making it challenging to cover your monthly mortgage payment. If you find yourself in this situation-even if you've missed a payment or two - you may be able to keep your house by taking advantage of one of our homeowner assistance programs. Depending on your circumstances, staying in your home may not be possible. However, Santander Bank can still help explain your options and provide guidance.

Here are the documents we'll need in order to assist you:

  • An explanation of the financial hardship that is making it difficult to pay your mortgage.
  • Recent pay stubs, and/or other evidence of your income, bills, and expenses, as well as a list of your assets.
  • Your recent tax returns.

Contact Us for Help With Homeowner Assistance Programs

To get help determining which option may be best for you, contact Santander Bank's Loss Mitigation team. If you're interested in homeownership counseling, please contact the Federal Department of Housing and Urban Development.

Available Homeowner Assistance Programs

We have an array of solutions that may help ease your financial burden. From refinancing to a home loan modification with more manageable terms to a temporary (or permanent) solution until your finances get back on track, our available Homeowner Assistance Programs solutions are outlined below:

Option   Overview  Benefit
 Refinance Receive a new loan with lower interest rate or other favorable terms.  Makes you payment or terms more affordable. 
Reinstatement   Pay the total amount you owe, in a lump sum payment by a specific date. This may follow a forbearance plan as described below.  Allows you to avoid foreclosure by bringing your mortgage current if you can show you have funds that will become available at a specific date in the future.
Repayment Plan  Pay back your past-due payments together with your regular payments over an extended period of time.  Allows you time to catch up on late payments without having to come up with a lump sum. 
Forbearance Plan  Make reduced mortgage payments or no payments for a specific period of time.  Allows you time to improve your financial situation and get back on your feet. 
 Receive modified terms of your mortgage to make it more affordable or manageable after successfully making the reduced payment during a "trial period" (i.e., completing a three month trial period plan). Permanently modifies your mortgage so that your payments or terms are more manageable as a permanent solution to a long-term or permanent hardship. 
Short Sale Sell your home and pay off a portion of your mortgage balance when you owe more on the home than it is worth.  Allows you to transition out of your home without going through fore-closure. In some cases, relocation may be available. This is useful when there are no other liens on your property.
Deed-in-Lieu of Foreclosure   Transfer the ownership of your property to us. Allows you to transition out of your home without going through fore-closure. In some cases, relocation may be available. This is useful when there are no other liens on your property. 

Note: the options shown in the chart above may not be available to all borrowers based on the owner of your loan.


1 All loans subject to approval.