Santander Bank is committed to serving all customers, including those with disabilities. We offer a variety of enhanced services to help you make banking decisions and take action. As part of this commitment we use design standards that help to make this Website accessible for all.
Other accessible banking services at Santander Bank include:
Our automated telephone banking service is available anytime, 24 hours a day, 7 days a week by calling 877-768-2265. In addition, hearing and speech impaired customers who may wish to speak with one of our live customer service advisors 8:00 AM – 8:00 PM 7 days a week, may call 7-1-1 or their preferred relay service.
Our Automated Teller Machines are set up with audible instructions for secure and convenient banking for customers who are blind or visually impaired. To locate the nearest Talking ATM:
- Use the ATM and Branch Locator
- Contact Us
Online Banking Services and Web Accessibility
In addition, you can pay bills online with our BillPay service. Information about Santander Bank accounts and services is available through this Website. Our automated telephone banking service is available anytime, 24 hours a day, 7 days a week by calling 877-768-2265. In addition, hearing and speech impaired customers who may wish to speak with one of our live customer service advisors 8:00 AM – 8:00 PM 7 days a week, may call 7-1-1 or their preferred relay service. If you enroll in our Online Banking service, you will have secure Internet access to your account transactions, balances and be able to send secure emails. We can make our banking documents available in Braille, large print, audio cassette or computer disk. We can, for example, send you your monthly statement on an audio cassette.
Banking Documents in Alternative Formats
We make a variety of our banking documents available in accessible alternative formats to our customers with disabilities.
Please contact us by phone, mail or online if you wish to request a banking document in an alternative format.
Adjusting Browser Text Size
Your Internet browser allows you to change the accessibility setting to adjust the text size. To adjust the text in most browsers, please try the following instructions: Go to “Tools” -> “Internet Options...” Click “Accessibility” Check “Ignore font sizes specified on Web pages” Click “OK” Click “OK” The browser will then respond to the “View” -> “Text size” changes.
Questions or Concerns?
Santander Bank is dedicated to meeting the needs of all our customers. If you're a customer with vision impairments, please direct any questions about account access—including the use of talking ATMs and obtaining alternative format banking documents—to our Customer Contact Center at 1-877-768-2265 or write to us at:
Mail Code: 10-421-CR1
PO Box 12646
Reading, PA 19612