Terms and Conditions

Notice

PLEASE READ THESE TERMS OF USE CAREFULLY. BY ACCESSING OR USING THIS WEBSITE AND ITS PAGES (COLLECTIVELY, THIS "SITE"), YOU AGREE TO BE BOUND BY THESE TERMS OF USE AND ACCEPT THEM IN FULL, AS THEY MAY BE MODIFIED FROM TIME TO TIME AND POSTED ON THIS SITE BY SANTANDER BANK, N.A., ITS PARENT or any AFFILIATE OR SUBSIDIARY (COLLECTIVELY, "SANTANDER"). IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS OF USE, DISCONTINUE YOUR ACCESS TO THIS SITE IMMEDIATELY

© 2017 Santander Bank, N.A. All rights reserved.
The works of authorship contained in this Site, including, but not limited to, the text, design, software, images, graphics, sound, recordings, images, source code, and content are owned by Santander Bank, N.A. ("Santander"). Certain screen layouts, graphics and graphic user interfaces contained in this Site that are not owned by Santander Bank are licensed to Santander Bank. Such works of authorship and licensed materials are protected by United States and International copyright laws and treaties, and may not be modified, copied, reproduced, republished, uploaded, downloaded, posted, transmitted, publicly displayed, used to create a derivative work, linked, transferred, sold, or otherwise used for public or commercial purposes without the express written consent of Santander Bank.

Trademark and Service Mark Notice
© 2017 Santander Bank, N.A. All rights reserved. Santander Bank, N.A. is a Member FDIC and an Equal Housing Lender. Santander, Santander Bank, the Flame Logo, Santander Select, Santander Universities and design, Santander Shareholders and design, Santander Rewards, Bravo, Sphere, Express Cash Pack, Flexlock, Santander Passport, Passport, Real Change, Simply Right, Chip and design, Your Security Comes First are trademarks of Banco Santander, S.A. or its affiliates or subsidiaries in the United States or other countries. Certain featured words or symbols used in this Site to identify third parties and/or their goods and services may be the trademarks or service marks of such third parties and are identified in the List of Third Party Trademarks and Service Marks section below. You may not modify, copy, reproduce, republish, upload, download, post, transmit, publicly display, create a derivative work, sell, or otherwise use for public or commercial purposes any of the trademarks or service marks in this Site without the express written consent of Santander, or as applicable, the third party trademark or service mark holders.

Submissions
All information submitted to Santander via this Site shall be deemed and remain the property of Santander, and Santander shall be free to use, for any purpose, any idea, concepts, know-how or techniques contained in such information. Santander shall not be subject to any obligations of confidentiality regarding submitted information except as specially agreed or as otherwise required by law.

Use of Information and Materials
This Site is provided for informational purposes only. The content in this Site, including the terms, conditions and descriptions herein are subject to change without prior notice to you. Unauthorized use of, or entry into, this Site, or the misuse of passwords or information contained within this Site, is strictly prohibited. Not all products and services featured in this Site are available in all geographic areas. Your eligibility for particular products and services is subject to final acceptance by Santander or the third party providers, as applicable. With regard to the information, products and services offered by this Site, no distribution or solicitation is made by Santander to any person to use any information, products, services, or materials in a jurisdiction where such information, products, services, or materials is prohibited by law. The information contained in this Site is not intended as an offer or solicitation for the purchase of the stock of Banco Santander, S.A. or any other security or any financial instrument.

Links to Other Sites
Santander may establish in this Site links and pointers to Websites maintained and operated by third parties for you to access at your sole discretion. The establishment of any link in this Site does not imply an endorsement or recommendation by Santander of any opinions, ideas, goods, products, information or services offered through such linked Websites. Your participation in any linked site, including payment for, and the delivery of, any goods, products or services, is based solely upon your relationship with the linked Website provider. Santander has no control over such third party Websites and makes no warranties or representations as to any content in, or goods, products or services offered through, such third party Websites. You expressly agree that Santander is not responsible for any losses or damages in connection with your access to, use of, or inability to use, such Websites, or the contents or goods, products or services offered through such Websites.

Disclaimer of Warranties
ACCESS AND USE OF THIS SITE IS AT YOUR OWN RISK. THIS SITE AND ITS CONTENTS, INCLUDING ALL TEXT, DESIGN, SOFTWARE, IMAGES, GRAPHICS, SOUND, RECORDINGS, IMAGES, SOURCE CODE AND LINKS OR OTHER ITEMS, IS PROVIDED "AS IS", "WHERE IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR INFRINGEMENT. FURTHER, NO WARRANTY IS MADE THAT THIS SITE SHALL BE UNINTERRUPTED OR FREE FROM ERRORS, VIRUSES OR OTHER HARMFUL CODE.

Limitation of Liability
UNDER NO CIRCUMSTANCES WILL SANTANDER BE LIABLE FOR ANY DAMAGES, LOSSES OR LIABILITIES, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, LOST OPPORTUNITY OR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, WHETHER IN CONTRACT, WARRANTY, TORT, (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, THAT ARISES OUT OF, OR IS IN ANY WAY CONNECTED WITH, THE USE OR INABILITY TO USE, THIS SITE OR ANY PORITION THEREOF, OR ANY LINKED SITE, EVEN IF SANTANDER IS ADVISED OF THE POSSIBILITY OF DAMAGES, LOSSES OR LIABILITIES.

Indemnification
You agree to defend, indemnify and hold harmless Santander and all of its respective directors, officers, employees and agents thereof, from and against all claims and expenses, including attorney's fees, arising out of your violation of these Terms of Use or misuse of this Site or products or services provided via this Site.

Additional Terms
Certain pages of this Site may contain separate terms and conditions that are in addition to these Terms of Use. In the event of a conflict, such separate terms and conditions shall govern the products and services offered or provided in such pages.

Right to Modify or Terminate
Santander reserves the right to modify the products and services offered in this Site. Santander also reserves the right to terminate your access to such products and services, or access to this Site, in whole or in part, at any time.

Severability
In the event any of the terms or provisions of these Terms of Use shall be held to be unenforceable, the remaining terms and provisions shall be unimpaired, and the unenforceable term or provision shall be replaced by such enforceable term or provision as comes closest to the intention underlying the unenforceable term or provision.

Governing Law and Jurisdiction
These Terms of Use constitute a contract between you and Santander Bank. You agree that your use of this Site shall be governed by, and construed in accordance with, the laws of the State of Delaware, without regard to the conflicts of laws thereof, and to the laws of the United States. You expressly agree to submit to the sole and exclusive jurisdiction of the state and Federal courts sitting in the City of Wilmington, Delaware.

List of Third Party Trademarks and Service Marks

This Site may include the following third party trademarks and service marks:

CVS/pharmacy® is a registered trademark of CVS/pharmacy.
MasterCard® is a registered trademark of MasterCard International Incorporated.
NYCE® is a registered trademark of Star Systems, a Concord EFS, Inc. company.
STAR® is a registered trademark of NYCE Corporation.
Visa® and PLUS Network® are registered trademarks of Visa International.
Apple® and the Apple logo are registered trademarks of Apple, Inc.
Google®, YouTube, and the Google Logo are registered trademarks of Google, Inc. The G+ logo is a service mark of Google, Inc.
The G+ logo is a service mark of Google, Inc.
Facebook® and the Facebook logo are registered trademarks of Facebook, Inc.
Twitter® and the Twitter logo are registered trademarks of Twitter, Inc.

SOCIAL MEDIA TERMS OF USE
These terms of use, which include the guidelines for each social media community set forth below (collectively, these "Terms"), govern your access and use of the social media pages of Santander Bank, N.A. ("Santander", "we", "us" or "our"). By accessing or using our social media pages, you agree that you have read and understand these Terms and you agree to be legally bound by these Terms, our polices and those of third parties hosting our social media pages, and applicable laws and regulations. If you should not agree, then you should not access or use our social media pages.

We reserve the right, in our sole discretion, to modify these Terms at any time. Modifications are effective as soon as they are posted. We also reserve the right to waive or modify any of these Terms as they apply to a specific posting or individual without affecting the application of these Terms to all other postings and individuals.

Santander is not responsible for the views and/or comments expressed by users of Santander profiles with Facebook, Instagram, Twitter, LinkedIn, YouTube and Google+ (“Santander social media platforms”), which are owned by third parties unaffiliated with Santander.

Santander does not assume any warranty concerning the truthfulness, accuracy or updating of the information it contains.  Santander is not responsible for the privacy or security policies at these sites or other third party sites that may be linked to, from, or within them, and does not assume liability for damage incurred by the use of said sites.

Under no circumstances shall Santander, its subsidiaries, affiliates, officers, directors, partners, members and employees and authorized personnel be responsible for any type of damage, loss, claims or expenses, whether arising from the use of these social networks or otherwise, the information acquired or accessed by or through it, computer viruses, operational failures or interruptions in the service or transmission, or failures in the line; the use of these social networks, both by direct connection and by link to another medium, constitutes a warning to any user that these possibilities may occur. 

Santander is not responsible for other websites which may be accessed through links from these profiles or any content placed at its disposal by third parties.

Santander reserves the right to modify, suspend, cancel or restrict the content of these profiles, the links or the information obtained through it, without prior notice. 

Rights to Content
For any content that you submit to our “Santander social media platforms”, including, but not limited to, data, text messages, files, documents, images, photographs, videos, audiovisual works, musical compositions, sound recordings, postings, your and/or other persons' names, likenesses, voices, screen names, profiles, actions, appearances, performances and/or other biographical information or material, and any other materials, you grant to Santander and our successors and assigns, a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world, on an unrestricted basis for any purpose, without the requirement of any permission from or compensation to you.

Comment and Posting Policy
We expect conversations to follow the rules of polite discourse and we ask that participants treat each other, as well as our Team Members, with respect. We may delete comments or posts that we deem to be:

  • Profane, obscene, inappropriate, disruptive or unrelated.
  • Indecent, sexually explicit or pornographic material of any kind - including masked profanity, where symbols, initials, intentional misspellings or other characters are used to suggest profane language.
  • Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization.
  • Discriminatory comments that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation or disability.
  • False, inaccurate, libelous or otherwise misleading in any way.
  • Spam, or containing or linking to any kind of virus, malware, spyware, or similar program that could cause harm to a user's computer.

For the benefit of healthy discussion, we ask that comments remain on topic. This means that comments should relate to the topic that is being discussed within that wall post. While we welcome reasonable critiques, we may delete negative comments about Santander and/or our competitors that aren't relevant and don't add to the overall experience.

We may delete comments that we deem to be off topic, including solicitations. In addition, we may remove identical posts by the same user or multiple users (a group of people sending identical messages or one person submitting under different aliases). In the case of identical posts, we will generally leave the first submission and delete the duplicates.

Copyright and Intellectual Property Policies
In addition to our Rights to Content, please note the following copyright and intellectual property policies:

  • Infringement on any party's copyright, patent, trademark, trade secret, intellectual property, or other proprietary rights, or right of publicity or privacy is strictly prohibited and is your sole responsibility.
  • By submitting any content to our social media pages, you warrant and represent that you are the copyright owner of the content or that the copyright owner of the content has granted you permission to use such content consistent with the manner and purpose of your use.
  • Using our social media pages to distribute unauthorized copies of copyrighted material, including photos, artwork, text, recordings, designs, computer programs or derivative works of such programs is strictly prohibited and subject to our removal.

Links to Third-Party Sites
We may occasionally post links to third-party sites when we think you'll find the information helpful. However, please note that this does not in any way constitute an endorsement of the site or company and third parties have different privacy policies than Santander, and you should review the third party's privacy policy before providing any information about yourself on that site.

Indemnification
You agree to indemnify, defend and hold harmless Santander, its parent, subsidiaries, affiliates, and the officers, directors and agents thereof, from any third party claims arising from your use of our social media pages in breach of these Terms.

Privacy
Please note that with respect to each social media platform with which Santander engages, Santander follows that platform's privacy policy with respect to content you submit to Santander's social media pages and Santander complies with, and expects you to comply with, that social media platform's terms of use or other governing agreements. The guidelines for each community set forth below contain links to the applicable privacy policies.

TO PROTECT YOUR PRIVACY AND THE PRIVACY OF OTHERS, PLEASE DO NOT INCLUDE NONPUBLIC PERSONALLY IDENTIFIABLE INFORMATION SUCH AS SOCIAL SECURITY NUMBERS, ACCOUNT NUMBERS, PHONE NUMBERS OR E-MAIL ADDRESSES IN ANY COMMENT OR POST. IF YOU DO INCLUDE PERSONALLY IDENTIFIABLE INFORMATION IN YOUR COMMENT, YOUR COMMENT OR POST MAY BE DELETED.

Santander has a presence in various social media/social networking outlets and may occasionally identify and respond to customers seeking assistance with banking-related issues. In the event a customer receives such a communication from Santander in this capacity, the customer will be directed to other Santander channels that most efficiently address those concerns.

Customer Service Inquiries

Media Inquiries

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