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Mortgage Payments & Servicing Your Loan

You've closed on your house and you're preparing to move in. While the application process may be over, your mortgage term and relationship with your lender is just beginning. Depending on the length of your mortgage, you’ll likely be making monthly mortgage payments for years to come. It’s important to make prompt mortgage payments to protect your credit score and maintain a good partnership with your lender. Take the time to review your mortgage payment schedule and determine your preferred payment method.

Everybody manages their finances differently. That’s why we have 4 different ways to make mortgage payments.

Like direct deposit, you can set up an automatic withdrawal from your checking or savings account for your residential mortgage. You will need to fill out an authorization form with information about your mortgage, the account you would like to make the withdrawal from, and the signatures of all account holders. You can also indicate what date you would like the payment to be withdrawn, as well as any additional amount beyond your minimum monthly mortgage payment that you would like to be withdrawn.

Once your form is completed, mail it and a voided check or deposit slip or a copy of your statement reflecting the account information you would like your payment withdrawn to:

Santander Bank
Attention: Cashiering Department
1 Corporate Drive Suite 360
Lake Zurich, IL 60047-8945

Please continue to make your monthly mortgage payment until you have received confirmation that your automatic payment has been setup, and the effective date the payment will begin to be withdrawn.

Don’t have a deposit account with Santander? Learn more about our checking account and savings account options.

If you’re a Santander Online Banking customer, you can make mortgage payments online with BillPay.

Learn how to set up BillPay

You can make mortgage payments over the phone by calling 1-855-241-5700. Be sure to have your residential mortgage and deposit account information available. Note, there is a charge for this.

Your monthly mortgage statement will include a tear-off portion that can be mailed to make your payment. Mail the tear-off portion and payment method to:

Santander Bank N.A.
P.O Box 371306
Pittsburgh, PA 15250-7306

Included in your closing documents will be a first pay letter. This will include the amount and due date of your first mortgage payment, as well as contact information for making the mortgage payment. You will also receive a mortgage statement each month to remind you of the amount due. If you are unsure when your monthly mortgage payment is due, contact your Mortgage Development Officer.

Make your mortgage payment schedule simple. Fill out our Simple Fact sheet with your Mortgage Development Officer at closing, and keep it nearby for quick reference to your monthly mortgage payment date and amount, as well as key facts about your loan.

Because your mortgage term may span several decades, you may need to make updates to your personal information over time. For all mortgage inquiries, please call our Customer Contact Center at 855-241-5700 between 8 a.m. and 5 p.m. EST, Monday-Friday, and ask to speak to a Mortgage Representative.
 

 Equal Housing Lender. Santander Bank, N.A. (NMLS# 494788) is a Member FDIC and a wholly owned subsidiary of Banco Santander, S.A. © 2021 Santander Bank, N.A. All rights reserved. Santander, Santander Bank and the Flame logo are trademarks of Banco Santander, S.A. or its subsidiaries in the United States or other countries. All other trademarks are the property of their respective owners.
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