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Mortgage Payments & Servicing Your Loan

You've closed on your house and you're preparing to move in. While the application process may be over, your mortgage term and relationship with your lender is just beginning. Depending on the length of your mortgage, you’ll likely be making monthly mortgage payments for years to come. It’s important to make prompt mortgage payments to protect your credit score and maintain a good partnership with your lender. Take the time to review your mortgage payment schedule and determine your preferred payment method.

Included in your closing documents will be a first pay letter. This will include the amount and due date of your first mortgage payment, as well as contact information for making the mortgage payment. You will also receive a mortgage statement each month to remind you of the amount due. If you are unsure when your monthly mortgage payment is due, contact your Mortgage Development Officer.

Make your mortgage payment schedule simple. Fill out our Simple Fact sheet with your Mortgage Development Officer at closing, and keep it nearby for quick reference to your monthly mortgage payment date and amount, as well as key facts about your loan.

Because your mortgage term may span several decades, you may need to make updates to your personal information over time. For all mortgage inquiries, please call our Customer Contact Center at 855-241-5700 between 8 a.m. and 5 p.m. EST, Monday-Friday, and ask to speak to a Mortgage Representative.

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