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Welcome to the Security Center
Protect yourself from fraud

How to identify and avoid fraud

Scams can be hard to recognize. Scammers will often reach out pretending to be your bank or someone you know and trust and ask you to send money. That's why it's important to be alert, starting with these helpful tips for avoiding a scam.

Protect your information

Never give out your passwords, PIN, or remote access to your personal devices – Santander will never ask you for them.

Enroll in notifications

Ensure your contact information is always up to date with Santander, and enroll in security and account notifications.

Go paperless

Go paperless to reduce risk of bank and personal information being stolen from the mail.

Upgrade your security

Enroll in multi-factor authentication and other security features through your mobile phone provider and change your passwords regularly.

How to report suspected fraud

Report suspicious emails, texts, or calls that appear to be from Santander.

Be aware of common fraud attempts

Scammers use a variety of tactics – from fear and urgency to posing as your financial institution. It's important to know the latest trends to stay safe.

Scammers impersonate an individual or group you may know and trust, including fraud prevention from your financial institution.

Fraudsters will target your mobile phone number in an attempt to take over the device directly, then use it to authenticate a payment or purchase.

A sense of urgency and pressure to take immediate action — including unusual payments.

Fraudsters will try to gain information that gives them access to your accounts, including emails that lead to a fake website or alarming text messages that get you to call fake call centers or open malware used to access your device.

Fraudsters use your personal information, such as your name, Social Security number, or credit card number, without your permission.

Financial abuse of elder and vulnerable adults — often including requests for personal information over the phone and pressure to act urgently. Charity scams and grandparent cons are common forms of financial abuse.