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Your New Debit Card Is on The Way

When Will Your Debit Card and PIN Arrive?

Your new Debit MasterCard™ and Personal Identification Number (PIN) will arrive within 5–7 business days after opening your account.

For added security, your card and PIN will arrive in two separate unmarked mailings, so be sure to watch your mail and make certain you don't accidently toss them away.

What to Do When You Receive Your Card?

Call 1.855.806.6520 to activate your card or activate it any Santander ATM.

Once activated, you'll have immediate access to the funds in your account and can begin making purchases using your card. Your card comes with the highest level of security.

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What to Expect


Debit MasterCard®
Receive debit card within 5-7 business days. Learn More

Your Santander® Checks
Receive checks within 10 business days. Learn More

Online Banking Sign-in
Receive User ID within 7-10 business days after you've opened your account.

Receive Password within 7-10 business days after you've opened your account. Learn More

If you have not received your credentials (User ID and Password) within 7-10 business days, or want them earlier, call our Customer Contact Center.

Contact Us


Customer Contact Center
1.877.768.2265, 6am - 10pm, 7 days a week.

Hearing Impaired
Call the Customer Contact Center at 1.800.428.9121 (TTY/TDD) anytime between 6am - 10pm, 7 days a week.

ATM & Branch Locator
Find an ATM or Branch nearest you