Santander and Zellle logos

Customer using mobile device

Settle up. Brighten up.

Send money in minutes1 with Zelle®.

Introducing Zelle—a fast, safe, and easy way to send money in minutes1 to friends, family, and others you trust, right from the Santander Bank Mobile Banking App. Zelle makes it easy to send money to, or receive money from, people you trust with a bank account in the U.S. Find Zelle in your Santander Mobile Banking App.

Fast

Send money directly from your account to theirs—typically in minutes.1

Safe

Send or receive money right from your Santander Mobile Banking App.

Easy

Send money to almost anyone you know and trust2 using just an email address or U.S. mobile phone number.

Download the Santander Mobile Banking App.

 

 

Getting started is easy:

1. Log in to the Santander Mobile Banking App.

2. Access Zelle in Quick Links from Account Overview or in the Bottom Navigation Menu.

3. Enroll your U.S. mobile number or email address.

4. Send money to friends, family, and others you know and trust.

Quick Links from
Account Overview

Quick Links from Account Overview

Bottom
Navigation Menu

Bottom Navigation Menu

Zelle® FAQs

Zelle is a fast, safe, and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes.1 With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank.2

You can send money to friends, family, and others you trust.2

Since money is sent directly from your bank account to another person’s bank account within minutes,1 it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number.

You can send, request, or receive money with Zelle. To get started, log in to the Santander Bank, N.A. Mobile Banking App, and select “Send Money with Zelle®.” Enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, accept terms and conditions, and you’re ready to start sending and receiving with Zelle.

  • To send money using Zelle, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile phone number), add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes.1
  • To request money using Zelle, choose “Request,” select the individual from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review, and hit “Request”.
  • To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle.

If you have already enrolled with Zelle, you do not need to take any further action. The money will move directly into your bank account, typically within minutes.1

If you have not yet enrolled with Zelle, follow these steps:

  • Click on the link provided in the payment notification you received via email or text message.
  • Select Santander Bank, N.A.
  • Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification—you should enroll with Zelle using that email address or U.S. mobile number to ensure you receive your money.

Zelle is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter, or neighbor.2

Since money is sent directly from your bank account to another person’s bank account within minutes,1 Zelle should only be used to send money to friends, family, and others you trust.

Neither Santander Bank, N.A. nor Zelle offers a protection program for any authorized payments made with Zelle—for example, if you do not receive the item you paid for or the item is not as described or as you expected.

Santander Bank, N.A. does not charge any fees to use Zelle.

It’s easy—Zelle is already available within the Santander Bank, N.A. Mobile Banking App! Check our app and follow a few simple steps to enroll with Zelle today.

You can find a full list of participating banks and credit unions live with Zelle here.

If your recipient’s bank isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle by downloading the Zelle app for Android and iOS.

To enroll with the Zelle app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S.-based account (does not include U.S. territories). Zelle does not accept debit cards associated with international deposit accounts or any credit cards.

When you enroll with Zelle through the Santander Bank, N.A. Mobile Banking App, your name, the name of your bank, and the email address or U.S. mobile number you enrolled is shared with Zelle (no sensitive account details are shared – those stay with Santander Bank, N.A.). When someone sends money to your enrolled email address or U.S. mobile number, Zelle looks up the email address or mobile number in its “directory” and notifies Santander Bank, N.A. of the incoming payment. Santander Bank, N.A. then directs the payment into your bank account, all while keeping your sensitive account details private.

In order to use Zelle, the sender’s and recipient’s bank accounts must be based in the U.S.

You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.”

If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, please call us at 877-726-5640 so we can help you.

Money sent with Zelle is typically available to an enrolled recipient within minutes.1

If you send money to someone who isn’t enrolled with Zelle, they will receive a notification prompting them to enroll. After enrollment, the money will move directly to your recipient’s account, typically within minutes.1

If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle and that you entered the correct email address or U.S. mobile phone number.

If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

Still having trouble? Please give the Santander Bank, N.A. customer support team a call toll-free at 877-726-5640 or get in touch through our support page.

Yes! They will receive a notification via email or text message.

Keeping your money and information safe is a top priority for Santander Bank, N.A. When you use Zelle within our mobile app, your information is protected with the same technology we use to keep your bank account safe.

If you don’t know the person, or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle for these types of transactions.

These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither Santander Bank, N.A. nor Zelle offers a protection program for any authorized payments made with Zelle – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

Download the Santander Mobile Banking App.

 

 

1Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle.

2Must have a bank account in the U.S. to use Zelle.

3In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle.

Zelle and the Zelle-related marks are wholly owned by Early Warning Services, LLC and are used herein under license.