Homeowner's Assistance

While home ownership is a long-term commitment, sometimes our circumstances change along the way. If you're experiencing financial hardship, Santander Bank is here to help. Whether you're looking for a way to lower your monthly payments or you've already fallen behind, Santander’s homeowner assistance programs can offer a helping hand.

Many borrowers who are current, but are struggling to make payments, and borrowers who have already missed one or more payments may be eligible for one of the options below. Depending on your current financial situation, there may be help we can offer that may assist you in avoiding the loss of your property and/or minimize the impact to your credit rating.




Foreclosure & Loan Modification Process Complaints

Have a concern? We want to hear from you if you have a question about our handling of your loan modification or foreclosure, particularly if:

  • You feel that Santander Bank did not evaluate your situation for foreclosure prevention alternatives.
  • You feel that Santander Bank didn't comply with investors' policies for borrower outreach, evaluation, or response.

Once you contact us, you can expect to receive an acknowledgment within three business days of our receipt of your inquiry. From there, our representatives will review your concerns in an attempt to resolve the issue, typically responding within fifteen days of receiving your inquiry. There may be rare instances where additional research is necessary; however, our goal is to resolve and respond to all cases within thirty days.



Contact Executive Management Services Representatives at 1-888-855-1660 Monday through Friday between 8a.m. and 5p.m. ET.


Executive Management Services Client Relations Mail Code: 10-421-CR1 P.O. Box 12646 Reading, PA 19612


You may fax your inquiry to 1-610-988-0887

Homeowner Assistance Resources

If your loan is owned by Fannie Mae or Freddie Mac, you can contact them directly to learn about possible next steps.

Fannie Mae
Fannie Mae Loan Lookup 

Freddie Mac

Freddie Mac Loan Lookup


1 All loans subject to approval.