Welcome to the Security Center
Protect yourself from fraud
Being in-the-know is one of your best defenses against fraudsters and scammers. The information here will help you stay a step ahead of fraud and avoid becoming a victim while benefiting from the support and resources of a top global bank.
How to identify and avoid fraud
Scams can be hard to recognize. Scammers will often reach out pretending to be your bank or someone you know and trust and ask you to send money. That's why it's important to be alert, starting with these helpful tips for avoiding a scam.
Protect your information
Never give out your passwords, PIN, or remote access to your personal devices – Santander will never ask you for them.
Enroll in notifications
Ensure your contact information is always up to date with Santander, and enroll in security and account notifications.
Go
paperless
Go paperless to reduce risk of bank and personal information being stolen from the mail.
Upgrade your security
Enroll in multi-factor authentication and other security features through your mobile phone provider and change your passwords regularly.
Security News & Alerts
How to spot deep fakes
A deepfake is a video, image or audio file that has been digitally altered, and criminals are now using them in sophisticated scams. Protect yourself by learning how to spot them.
Timeshare alert scam
Scammers impersonate Santander employees to make offers about timeshares, likely in Mexico. Be aware of such scams, and don’t fall for pressure tactics.
Use secure passwords
Creating and safeguarding secure passwords is key to protecting your information online. Don’t fall victim to these common mistakes.
Staying safe online?
Start by sharing less. Check out easy ways to manage (and minimize) your digital footprint
Report fraud or suspicious contact
Don’t wait – take action now.
If you think you’re a victim of fraud
Call 877-906-7500
See unauthorized activity on your account? Or accidentally shared confidential info? Learn what to do with our Guide to Reporting Fraud.
If you get suspicious emails, texts, or calls
Email us: reportabuse@Santander.us
Did someone suspicious contact you – but you didn’t click any links, share info, or send money? Great job! Fight back with our Guide to Reporting Suspicious Contact.
Be aware of common fraud attempts
Scammers use a variety of tactics – from fear and urgency to posing as your financial institution. It's important to know the latest trends to stay safe.
Scammers impersonate an individual or group you may know and trust, including fraud prevention from your financial institution.
Fraudsters will target your mobile phone number in an attempt to take over the device directly, then use it to authenticate a payment or purchase.
A sense of urgency and pressure to take immediate action — including unusual payments.
Fraudsters will try to gain information that gives them access to your accounts, including emails that lead to a fake website or alarming text messages that get you to call fake call centers or open malware used to access your device.
Financial abuse of elder and vulnerable adults — often including requests for personal information over the phone and pressure to act urgently. Charity scams and grandparent cons are common forms of financial abuse.
Fraudsters use your personal information, such as your name, Social Security number, or credit card number, without your permission.