Helpful Tips for Managing Your Account

In determining what you have available in your account to spend, it’s important to know the difference between your available balance and your current balance.

• Your current balance is the previous Business Day's ending balance, plus or minus the full amount of any transaction made during the current Business Day, provided that Santander is aware of such transaction (e.g., checks that you have written, electronic transfers, or automatic payments).
  – A Business Day is every day except Saturdays, Sundays, and federal holidays.
• Your available balance is the amount of your current balance that is available for immediate use.
  – Certain pending transactions, such as deposits that contain checks or withdrawals that have not yet posted, may not be included in the available balance.

• Use the Quick Balance feature on the mobile app to instantly view your available balance on up to three (3) accounts without even logging in.
  – Alternatively, log in to Mobile or Online Banking to view your available balance on all of your accounts.
• Keep track of items that may post to your account in the future.
  – For example, checks you have written that are still outstanding as well as recurring or upcoming scheduled online bill payments. – These items will not be reflected in the available balance, but they will impact your available balance once processed.

Different types of deposits become available at different times. The table below is a general summary of our Funds Availability Policy. Please review the Funds Availability Policy in your Personal Deposit Account Agreement for a full description of our policy.

If I make a $1,000 deposit ($200 cash, $400 Santander check, $400 non-Santander check) prior to cutoff time, when will funds from this deposit be available for me to spend?

See chart below for explanation.

If I make a $1,000 non-Santander check deposit via the Mobile Banking app prior to the 10 PM cutoff time, when will funds from this deposit be available for me to spend?

See chart below for explanation.

What if my deposit is still not available on the 2nd Business Day after the day of my deposit?

For your protection and the bank’s protection, we may place an extended hold on some deposits for up to 5 Business Days after the Business Day of your deposit. If we do, we will notify you. When this occurs, funds placed on an extended hold will generally be available on the 6th Business Day after the Business Day of your deposit.

If funds from a recent deposit are needed for a transaction, we recommend that you always check your available balance before making purchases, writing checks, or scheduling electronic payments.

Example: I make a deposit on a Tuesday, and an extended hold is placed o n my deposit. As long as there are no holidays, the funds will be held for 5 Business Days (Wed, Thu, Fri, Mon, Tue) after the Business Day of the deposit. Therefore, the funds would be available on the 6th Business Day, which, in this scenario, would be the following Wednesday.

What is the difference between an Unavailable Funds Fee and an Insufficient Funds Fee?

An Unavailable Funds Fee is typically assessed when a transaction posts to an account without enough funds to cover it, and the funds from a deposit are not yet available due to standard availability.

Example: My available balance is $100. I deposit a non-Santander check for $500 on Monday. On the next Business Day (Tuesday), a bill payment goes out for $400. Since only $200 of my deposit is available, this transaction reduces my available balance to negative $100.

Note: For your convenience, the bank may process this bill payment ag ainst the rest of the funds from your deposit that are not available until Wednesday, and we may charge you an Unavailable Funds Fee instead of returning the item and causing you further inconvenience.

An Insufficient Funds Fee is typically assessed when a transaction is processed on an account and there are not enough funds in the account to cover the amount of the transaction. If we choose to pay the item, the fee will display as Insufficient Funds Fee – Item Paid. If we chose to return the item, the fee will display as Insufficient Funds Fee – Item Returned.