Changes to branch services | Santander Bank - Santander
As the rapidly evolving coronavirus situation increasingly impacts both our work and personal lives in unprecedented ways, Santander is making changes that will allow us to provide essential services to all of our customers while helping to ensure the safety of our customers and colleagues.
Santander Covid-19 Resource Center
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Use Your Mobile Banking App or Online Banking to check your account details: In the event you receive a Direct Deposit from the IRS, you will be able to use your Mobile Banking App or Online Banking to quickly check if you received your payment.
Set up alerts: Enroll in Online Banking or download our Mobile Banking App1 and set up alerts so you know when the funds have been deposited.
CHANGES TO OUR BRANCH SERVICES:
At the onset of the pandemic we implemented reduced branch hours in an effort to lessen the risk of spreading COVID-19. Banking is an essential business and provides a vital function to our clients. After thoughtful consideration of the client experience and business need, we will expand our current branch hours effective May 1. The expanded hours provide greater flexibility for our clients. We will continue to follow social distancing guidelines to help minimize the spread of the coronavirus to reduce the risk for both our customers and employees.
The majority of our branches will expand hours to: Monday – Thursday 9 a.m. to 5 p.m., Friday 9 a.m. to 6 p.m., and Saturday 9 a.m. to 1 p.m. (with some exceptions).
Please remember you have the convenience to bank anytime, anywhere with our Mobile Banking App, Online Banking, Automated Services via phone and our extensive ATM network.
With Mobile and Online Banking, you can:
- Check your balances
- Remotely deposit checks
- Set up alerts
- Make transfers
- Set up bill pay
- Create/Change debit card PIN
With Automated Services via phone (877) 768 2265, you can:
- Make balance and transaction inquiries
- Make card/loan payments
- Transfer between accounts
- Stop payments
To better serve our customers, our new call center hours are 8 a.m. to 8 p.m., seven days a week. Also, to avoid the long wait times on hold due to the impact of Covid-19, we urge you to access your account information through our online banking at Santanderbank.com, and by downloading our mobile banking app.
- Withdraw cash and deposit cash or checks at any one of 2000+ ATMs across the Northeast and in Miami, Florida, including over 1,000 in many CVS Pharmacy® locations.
- We have branches and 2000+ Santander ATMs across the Northeast, including ATMs in CVS Pharmacy® locations. You'll also find Santander ATMs in many Market Basket stores.
HOW WE ARE HELPING OUR CUSTOMERS:
We are taking measures to assist our customers and provide relief from hardships.
For our Retail Bank Customers: We are providing assistance in a number of ways including: helping those experiencing difficulties with loan payments; waiving fees associated with early CD withdrawals; and increasing cash availability limits at ATMs. If you’re being impacted financially by the coronavirus please contact us at 877-768-2265 for further assistance.
For our Business Banking Customers: We are working with our customers on loan terms, and offering payment accommodations to Business Banking customers who are facing hardships. If you’re a Business Banking Customer and need assistance, please contact us at 877-768-1145 or contact your relationship manager.
*Please note that completion of this form is not a formal application for credit.