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Santander COVID-19
Business Resource Center

Business Resource Center

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The Small Business Administration (“SBA”) announced that Paycheck Protection Program (“PPP”) funding is exhausted, and their application portal is shut down to most lenders, including Santander. As a result, Santander is not accepting new PPP applications, nor processing submitted applications, unless otherwise notified. If your application is in progress, you will receive an e-mail with an update, however, if you were in the process of submitting an application or sending in additional information, you will not be able to complete your submission.

We at Santander understand this is a difficult and frustrating time for small businesses. We apologize for the inconvenience. If you have already received PPP funding, please continue to monitor your email for our invitation to apply for forgiveness.

Please note that our colleagues at the Customer Service Center do not have information on the status of PPP loans.

Your U.S. Small Business Administration (SBA) loan may be eligible for debt relief assistance under Section 1112 Debt Relief Program of the Economic Aid to Hard-Hit Small Businesses, Nonprofits, and Venues Act (Economic Aid Act). Please click below for more information.

Applying for PPP Loan Forgiveness.

We will begin accepting PPP Loan Forgiveness Applications on Tuesday, March 23rd for Paycheck Protection Program (PPP) loans that were funded in 2021.

Forgiveness is not automatic; you must apply. You can accumulate the forgivable expenses during the “Covered Period” – which lasts between 8 to 24 weeks (your choice) after the loan is funded. We encourage you to apply for forgiveness as soon as you have exited your chosen Covered Period and collected the required documentation. You will owe monthly payments on your PPP loan unless you apply for forgiveness within approximately 16 months after the PPP loan was funded.

When you can expect to submit your application for forgiveness

  • We will send you an initial “Invitation to Apply” email for PPP forgiveness once you have passed eight weeks from loan funding. These will begin on Tuesday, March 23rd. We will send you reminders to apply for forgiveness on the 2nd and 4th Monday of each month thereafter.
  • Within the Invitation to Apply email will be a “Click to Apply” link; click that link and we will send you a personalized DocuSign forgiveness application.
  • The Invitation to Apply will be sent from Please be sure that these emails are not sent to your email Junk/SPAM folder.
  • Please note, we will only accept Santander Bank PPP loan forgiveness applications through the DocuSign process and will not accept the SBA’s paper version of the loan forgiveness application.
  • Please Note: Santander has not opted into the SBA’s direct borrower forgiveness process. You are still required to apply for forgiveness using our DocuSign forgiveness application.


The forgiveness process for PPP loans up to $150,000 is simple and easy to complete

  • You can use the new, simplified SBA Form 3508S. We expect that it will take less than 15 minutes to complete the form.
  • On SBA Form 3508S, you will be required to provide the amount spent on payroll costs, the requested forgiveness amount, and to certify that you have complied with all requirements of the Paycheck Protection Program.
  • While documentation supporting your use of PPP funds is not required to be submitted with your forgiveness application, you must retain all records necessary to prove compliance (4 years for employment records; 3 years for all other records).


Begin to prepare for your PPP loan forgiveness process

  • Download and review our Santander Bank PPP Forgiveness Application Guide to prepare for the loan forgiveness process

For loans up to $150,000

For loans over $150,000

Other items to be aware of

  • You must apply for forgiveness on a First Draw loan, before we will send an “Invitation to Apply” for forgiveness on a Second Draw loan for the same borrower.
  • If you are applying for forgiveness on a Second Draw PPP loan and did not provide documentation supporting a 25% or greater revenue reduction, you must supply this documentation when you apply for forgiveness.


PPP resources available to you

We also encourage you to visit the SBA website, where you will find the latest information about PPP.

Self-service money management solutions.

Flexible banking options to keep your business running.

Santander has the solutions to help you manage your finances right from your place of business, whether you’re
working in the offce or from home. Managing your business any time from anywhere is easier with our digital and
automated options:

  • Business Mobile Banking App
  • Business Online Banking Platform
  • Automated Telephone Banking
  • ATM Network

You can also minimize the need to visit a branch or exchange cash when you take advantage of our remote cash
management services.

If you haven’t signed up for our Business Mobile and Business Online Banking options, you’ll find more details here:

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Business Mobile Banking App

Learn more

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Business Online Banking

Learn more

Manage payments and receivables remotely with:

Santander Check Deposit Link

Santander Check Deposit Link

To eliminate time consuming trips to the bank, simply and securely scan checks for electronic deposit from anywhere at any time.

Santander Merchant Services

Santander Merchant Services

A suite of payment processing and business management solutions to enhance the ways your customers can connect with your business.

PPP Forgiveness Tips

PPP Forgiveness Tips

Planning for Business Delays and Disruptions Due to Coronavirus (COVID-19)

Planning for Business Delays and Disruptions Due to Coronavirus (COVID-19)

Learn How the SBA Can Support Your Small Business Right Now

Learn How the SBA Can Support Your Small Business Right Now

5 Tips for Staying Productive

5 Tips for Staying Productive and Mentally Healthy While You’re Working From Home

Coronavirus Forces Small Businesses to Rethink Strategies

Coronavirus Forces Small Businesses to Rethink Strategies

We’ve been working diligently to help you through this challenging time. And, we’re far from finished.

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What we’ve accomplished for our Community:

$7.5 million in grants were expedited to fund 80 community-based organizations that provide direct COVID-19 relief, valuable essential services, and critical small business aid.


What we’re offering to our customers:

We are offering existing loan customers interest-only accommodations aned deferrals, and extensions up to 90 days may be available.

We are working with our business customers on loan terms, and offering payment accommodations to customers who are facing hardships.

We developed hardship programs for small businesses to suspend loan payments and cease collection calls to impacted customers.

Santander US is committed to supporting our communities impacted by the COVID-19 pandemic. In addition to our ongoing support for our non-profit partners providing essential services in our communities, including $15 million in charitable giving this year, Santander will provide $25 million in financing to Community Development Financial Institutions (CDFIs) to fund small business loans across Santander Bank’s footprint. We also will expedite grant funding and payments where possible to help sustain non-profit operations during this challenging time.

Have questions?

or contact your relationship manager.
Hearing- and speech-impaired customers may use 7-1-1 or their preferred relay service.
Santander Business Banking Customer Service hours are Monday to Saturday 8:00 am to 8:00 pm ET, and Sunday 9:00 am to 5:30 pm ET.
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